Shipping Policy

Last Updated: September 21, 2026

At BoxFull, we know your gift is often being sent during a moment when showing up matters. We work hard to prepare and ship every BoxFull as quickly and carefully as possible.

Order Processing

Orders are typically processed and prepared for shipment within 1–2 business days.

Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During periods of unusually high order volume, processing may take slightly longer. If we anticipate a significant delay with your order, we will make reasonable efforts to contact you.

Shipping Rates

Shipping charges are calculated and displayed at checkout.

Any shipping promotions or reduced shipping rates offered by BoxFull may be subject to additional terms or promotional periods.

Estimated Delivery

Delivery estimates shown at checkout are estimates and are not guaranteed arrival dates unless expressly stated otherwise.

Please remember that processing time and shipping time are separate. The estimated time provided by the shipping carrier generally begins once your BoxFull has been prepared and transferred to the carrier.

Once a package is in the carrier's possession, delivery may be affected by weather, holidays, carrier volume, service disruptions, or other circumstances outside BoxFull's control.

Tracking Your BoxFull

When tracking information is available, it will be sent to the email address or contact information provided with your order.

Please allow time for the carrier to scan your package and update tracking information after shipment.

Shipping Addresses

Please carefully review the recipient's shipping address before completing your purchase.

Because many BoxFull orders are gifts being shipped directly to someone else, we strongly recommend double-checking the recipient's:

• Name
• Street address and apartment or unit number, if applicable
• City, state, and ZIP code

BoxFull is not responsible for delivery problems, delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.

If you notice an address error after placing your order, please contact us as quickly as possible. We will do our best to update the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

Returned Packages

If a package is returned to BoxFull because of an incorrect or incomplete address, an inability to deliver, or another issue outside our control, we will contact you to determine the next step.

Additional shipping charges may apply if you would like the package shipped again to a corrected address.

Lost or Delayed Packages

If tracking shows that your package has been significantly delayed or appears to be lost in transit, please contact us.

While BoxFull cannot control carrier operations once a package has shipped, we will help you review the tracking information and determine the appropriate next step.

Packages Marked “Delivered”

If tracking indicates that a package was delivered but the recipient cannot locate it, we recommend first checking around the delivery location, with household members or neighbors, and with the shipping carrier.

Please contact us if the package still cannot be located. We will do our best to help investigate the situation, although BoxFull cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

Damaged Orders

If your BoxFull arrives damaged, please contact us within 7 days of delivery and include your order number and photographs of the damaged item and packaging when possible.

We will review the issue and work with you on an appropriate replacement or refund.

Need Your Hug There by a Specific Date?

If you're ordering for a time-sensitive occasion, we recommend ordering early and selecting an appropriate shipping option at checkout.

Because carrier delivery dates can change, BoxFull cannot guarantee arrival on a specific date unless that guarantee is expressly provided with the shipping service you select.

Questions?

If you have a question about an order or shipment, please contact BoxFull through the contact information provided on our website.

We know there's a person on the other side of every BoxFull. We'll always do our best to help your hug get where it's going.